2015 Year-in-Review

With more than 1.89 million vehicles sold, it was another record-breaking year for the Canadian automotive industry and LGM’s best year yet. Scroll down for the story behind our 2015 year-in-review.

LGM in Numbers

A RECORD YEAR

Annual sales growth.

0

increase in
operational revenue

0

total policies
written

0

increase in
policy count

0

in assets under
investment management

OUR PARTNERS DRIVE OUR SUCCESS

We are proud to work with these distinguished automotive brands:
OEM-01

OEM-09

OEM-04

OEM-06

OEM-02

OEM-05

OEM-05

OEM-10

Our Partners sold 435,700 Vehicles in 2015,
representing 23% of the market

LGM provided service to more than
1,100 dealer partners across Canada

SUPPORTING
OUR STRATEGIC
OBJECTIVES

We measure our corporate health by four key pillars:

Our Timeline

ENGAGED EMPLOYEES

Our employees embrace the values, vision and culture of the organization and are motivated to move the business forward.

PROFITABLE GROWTH

We take calculated measures to ensure our growth is logical and sustainable, with a positive impact on the bottom line.

SERVICE EXCELLENCE

We continuously improve and innovate to anticipate the needs of our customers and provide exceptional outcomes.

INDUSTRY RECOGNITION

In 2015, we were proud to receive a number of industry accolades:
2014-profit-500-logo
SCP-logo
GPTW-2014-Logo

7 Consecutive years

1st year

8 Consecutive years

PARTNERSHIPS & INNOVATION

New initiatives continue to drive us forward:
  • innovation-hyundai

    Design and launch of Hyundai Protection Plans product portfolio and customized training curriculum for our newest OEM partner.

    Author
    Hyundai
  • innovation-jdpower

    Relationship with J.D. Power to measure and bolster
    service excellence with OEM and dealer partners.

    Author
    JDPower
  • innovation-distracted-driving

    Inaugural launch of dealer-driven giving back campaign across Canada.

    Author
    DistractedDriving
  • innovation-lgm-training

    New state-of-the-art training facilities
    in our Oakville, Montréal & Vancouver offices.

    Author
    LGMTraining
  • innovation-bmw-training

    Customized in-class training program for BMW
    complemented with an e-learning component.

    Author
    BMWTraining
  • innovation-bmw-training

    First year participating in notable employee engagement survey,
    achieving Platinum level Aon Best Small & Medium Employer status
    along with only 27 other companies in Canada.

    Author
    AonHewitt

WE TAKE PRIDE IN OUR COMMITMENT TO SERVICE EXCELLENCE

Nation-wide bilingual claims, dealer support and sales network.

LGM-YRW-IconsStats-Calls

LGM-YRW-IconsStats-CSat

131,520
Total Customer Service
calls received
39,962
Total Claims
processed
85%
calls answered within
60 seconds or less

91% Dealers say we meet or exceed their claims service expectations*
97% Dealers say we meet or exceed their sales service expectations*

*Dealer Satisfaction Index (DSI): J.D. Power 3-point scale

New Regional Offices &
National SALES TEAM
That SPAN THE COUNTRY

VANCOUVER, BRITISH COLUMBIA

HEAD OFFICE
Suite 400, 1021 West Hastings Street, Vancouver, BC V6E 0C3

OAKVILLE, ONTARIO

OAKVILLE OFFICE
Suite 300, 2010 Winston Park Dr., Oakville, ON L6H 5R7

MONTRÉAL, QUÉBEC

QUEBEC OFFICE
1111,  boulevard Dr Frederik-Philips, bureau 450, Saint-Laurent
(Québec) H4M 2X6

OUR DIRECTION

Our Vision

What we aspire to achieve.

As Canada’s best automotive partner, we will revolutionize the consumer ownership experience.

Our Mission

How we get things done.

Our service and innovation builds trust and loyalty.

Our Core Values

Who we are.

INTEGRITY

Our actions and commitments demonstrate responsibility and accountability

 

RESPECT

We value your time, diversity, candor and perspective

 

CONTINUOUS LEARNING

Education and experiences are springboards for new possibilities

SERVICE EXCELLENCE

We are passionate about exceptional service experiences

 

GIVING BACK

We care about our communities for the betterment of our world

 

WE ARE PASSIONATE ABOUT GIVING BACK

Our employees take up to four paid volunteer days per year supporting a range of charities and making a difference in our communities.

99%

employees used volunteer time to give back

3,465

hours of employee volunteer time

givingback-distractedlogo-image-e
A great success for our inaugural giving back campaign:

433

dealerships participated in our Distracted Driving campaign across the country

3,000

pledges against distracted driving from dealership customers, staff and supporters

LEARN MORE ABOUT
THE CAMPAIGN AND JOIN US IN 2016:

DistractionFree.ca

 

MESSAGE FROM
ADAM HILL, CEO

Adam Hill profile pictureAs we embark on a new year, we’re thrilled to reflect back on 2015 and share the story behind what made it exceptional at LGM, and also for our OEMs and dealer partners across the country. We’re proud of our growing strategic partnerships with eight automotive brands and our ability to deepen these relationships through the ongoing provision of new products and services.

In numbers, we set 35 monthly records over 2015 which included record sales from 15 of 27 core products. We saw more than 1,300 participants pass through our training sessions, hosted 120 in-class training events, and experienced a 128% increase in seat sales from the previous year, with a continued focus around developing Canada’s best automotive training.

The employees at LGM are truly the heart of our successes. They are what make us different to our peers. As a team, we’re looking forward to another action-packed year launching exciting new products and technology that revolutionize the consumer ownership experience. Coming soon is the roll-out of our new proprietary software - LGM HUB - which has been designed and developed in-hand with a number of our dealer partners. The benefits and simplicity it will bring to the F&I sales process is sure to be a tipping point for another amazing year.

Thank you to all of our partners and suppliers for enabling us to have another incredible year.

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