Annual sales growth.
in assets under
in assets under
Our employees embrace the values, vision and culture of the organization and are motivated to move the business forward.
We take calculated measures to ensure our growth is logical and sustainable, with a positive impact on the bottom line.
We continuously improve and innovate to anticipate the needs of our customers and provide exceptional outcomes.
Signed with our newest partner, Volvo Car Canada Ltd., to provide an expanded suite of branded protection products, launched to market January 2017.
Customized e-learning modules for Hyundai’s Certified Pre-Owned Program, with content tailored to a dealer’s used car department.
Introduced Job Loss Protection as a standalone unemployment insurance product designed for retail markets with economic uncertainty.
Customers enjoy a new level of confidence and quality assurance when looking for a pre-owned vehicle with the launch of the Mitsubishi Motors’ Certified Pre-Owned (CPO) Program.
A- (Excellent) rated Trisura Guarantee Insurance Company joined as an additional underwriter, offering the same high level of protection and competitive advantage for our portfolio of OEM-branded warranty products.
National roll-out of the WEX virtual payment solution, providing dealership repair facilities with a highly simplified and more convenient payment process for processing claims online.
New, one-day Elite Performance Follow-Up Course introducing advanced techniques for maximizing Financial Services Office performance.
*Dealer Satisfaction Index (DSI) - 2016 survey score; J.D. Power 3-point scale
What we aspire to achieve.
How we get things done.
Who we are.
Our actions and commitments demonstrate responsibility and accountability
We value your time, diversity, candor and perspective
Education and experiences are springboards for new possibilities
We are passionate about exceptional service experiences
We care about our communities for the betterment of our world
employees used volunteer time to give back
hours of employee volunteer time
participating dealerships across the country
pledges against distracted driving from dealership customers, staff and supporters
employee volunteer hours dedicated
media mentions across industry publications, websites and social media
Our 2016 Campaign was generously supported by Sovereign General Insurance Company and The Co-operators.
I think we can all agree that 2016 was a year to remember. For one, we were witness to some of the most significant global events in recent memory and were reminded of the unpredictability of politics. In the automotive sector, we watched the industry continue to diversify: autonomous and alternative energy advanced and dominated headlines, sales processes digitized, and in-car technology catered to new levels of consumer expectation.
For us at LGM, the past year was especially significant because we introduced the biggest project in our history: the HUB. Designed, developed and tested by our in-house team of F&I experts, this foundational software was created to streamline the point-of-sale experience and improve process productivity for our valued partners across Canada. We’re pleased with its implementation over the last few months and are even more excited about our plans to begin enhancing the HUB in 2017.
Another exceptional year in Canadian new vehicle sales was reflected in our numbers, with 85 monthly records set across 33 products. We also saw more than 1,600 participants in our training sessions, hosted 100 in-class training events, and experienced a 65% increase in seat sales from the previous year.
We are now proud to partner with nine automotive brands and continue to strengthen these connections through innovative products and industry-leading service excellence. Of course, our dedicated employees are the true drivers of our success. They are the brains behind our product designs, the knowledgeable voices in our call centres, and the stewards of our valued relationships.
Thank you to all of our people, partners and suppliers for another great year. Together, I know we’ll make 2017 the best yet.
© LGM Financial Services Inc. All Rights Reserved.
*LGM’s financial numbers reflect our fiscal 2016 year
*Canadian automotive statistics sourced from DesRosiers Automotive Reports: Market Snapshot, December 2016.